At The Wisdom We Carry (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, process, and safeguard your data when you visit our website or purchase The Wisdom We Carry digital collection.
Payment Processing Notice:
All orders and financial transactions placed through this website are processed securely by Dodo Payments, our authorized Merchant of Record and payment gateway. We do not collect, process, or store your credit or debit card numbers, CVVs, or financial credentials on our servers.
1. Information We Collect
When you interact with our website or place an order, we collect only the information necessary to fulfill your digital purchase and provide customer support:
- Customer Identification & Contact Details: Your full name and email address, provided during checkout so that we can immediately deliver your digital download links and purchase receipts.
- Transaction & Order Records: Details regarding your purchase (such as order date, amount paid, currency, order reference ID, and product editions purchased). Payment card numbers are processed directly by Dodo Payments and are never received or held by us.
- Customer Inquiries & Correspondence: Content of emails or messages you send to our reader care team when requesting assistance, bonus tools, or refunds.
- Technical & Device Information: Standard internet log data, including IP address, browser type, operating system, referring URL, and timestamps. This technical information is used solely to maintain platform security, prevent digital abuse or fraud, and ensure reliable download delivery.
2. Payment Processing via Dodo Payments
To ensure maximum security and global tax compliance, Dodo Payments serves as our authorized Merchant of Record. When you initiate a transaction:
- Your payment data (card details, billing address, security verification) is transmitted directly over 256-bit SSL encrypted connections to Dodo Payments.
- Dodo Payments adheres to strict Payment Card Industry Data Security Standards (PCI-DSS Level 1 compliant) to ensure your payment information is handled with the highest standard of security.
- Dodo Payments provides us only with transaction confirmation tokens, order IDs, and your email address so we can grant instant access to your digital bookshelf.
- For full details on Dodo Payments’ privacy practices and terms, please consult dodopayments.com.
3. How We Use Your Information
We use your information strictly for legitimate commercial and fulfillment purposes, including:
- Fulfilling Digital Delivery: Generating your instant download links and emailing your personal PDF copies of the 6-volume collection and the 3 keepsake toolkits.
- Customer Support & Honor Guarantees: Assisting you with download issues, reading device compatibility, and honoring our unconditional 7-day money-back guarantee.
- Billing & Financial Auditing: Verifying order fulfillment, managing refund requests through Dodo Payments, and maintaining accurate tax and accounting records.
- Fraud Prevention & Security: Protecting against fraudulent purchases, bot activity, unauthorized redistribution, and system abuse.
4. Data Sharing & Third-Party Disclosures
We do not sell, rent, lease, or trade your personal information to third parties or marketing brokers under any circumstances.
Your data is shared solely with vetted third-party service partners strictly as needed to run our service:
- Dodo Payments: For payment processing, currency conversion, fraud detection, and Merchant of Record obligations.
- Transactional Email Delivery Infrastructure: To transmit your PDF download links, purchase receipt, and customer service replies directly to your inbox.
- Legal & Regulatory Authorities: Only when required by law, subpoena, or to protect our legal rights, prevent fraud, or ensure customer safety.
5. Cookies & Local Storage
Our website uses minimal, essential cookies and browser storage strictly required for site navigation, persistent checkout cart sessions, and remember reader preferences. We do not employ intrusive cross-site tracking or third-party behavioral advertising networks.
6. Data Security & Retention
We employ robust industry-standard safeguards to protect your personal information against unauthorized access, loss, or alteration. All web communications utilize TLS/SSL encryption.
We retain your order contact information and download tokens for as long as necessary to maintain your access to digital updates, satisfy accounting and tax regulations, and fulfill warranty obligations. You may request the deletion of your personal data at any time.
7. Your Privacy Rights (GDPR & CCPA Compliance)
Depending on your jurisdiction, you may have the following statutory rights:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may ask us to update or rectify inaccurate or incomplete details.
- Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal information, subject to statutory record-keeping requirements.
- Right to Restrict or Object to Processing: You may object to or restrict certain data processing activities.
To exercise any of these rights, please contact our support team at support@thenativeway.shop. We will respond promptly within statutory time limits.
8. Children’s Privacy
Our website and products are intended for adults, particularly mature readers and families seeking elder wisdom. We do not knowingly collect personal information from children under the age of 16.
9. Updates to This Policy
We may periodically revise this Privacy Policy to reflect updates to our operational practices or legal obligations. Any updates will be posted on this page with an updated “Last Revised” date.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
- Email: support@thenativeway.shop
- Product: The Wisdom We Carry (Digital Heirloom Edition)
- Payment Processor / Merchant of Record: Dodo Payments (dodopayments.com)